Contact: +1 (888) 605-1350
Choose from 260 rooms and suites designed for an all-inclusive stay in Cancún’s Hotel Zone, with free in-room Wi-Fi and options to upgrade to The Level for private check-in, dedicated lounge access, a welcome gift and turndown service. After settling in, enjoy two outdoor pools, a children’s pool, waterslide, beach towels and four on-site dining and bar venues.
The Level Swim-Up Room at Melia Casa Maya Cancun pairs 441 sq. ft. of space with an ocean view, creating an inviting setting for an …
The Level Room Ocean View at Melia Casa Maya Cancun gives you 441 sq. ft. of non-smoking space with an Ocean View, creating a bright, …
The Level Grand Suite at Melia Casa Maya Cancun is a generous 1119 sq. ft. retreat designed for families or groups who want space, privacy …
The Level Swim-Up Suite at Melia Casa Maya Cancun is a spacious 839 sq ft retreat designed for up to 4 guests, with ocean views …
The Level Suite Ocean View at Melia Casa Maya Cancun is a generous 871 sq ft retreat designed for guests who want more space alongside …
Questions? Contact Us!
Melia Casa Maya Cancun features a total of 260 rooms and suites, all part of a 4-star, beachfront all-inclusive resort in the Cancun Hotel Zone. Guests booking any category at Melia Casa Maya Cancun can expect the resort’s signature blend of comfort and convenience just steps from the Caribbean.
The Level at Melia Casa Maya Cancun is an upgraded room category offering a dedicated Level Lounge, private check-in and reception, a welcome gift, and turndown service. Guests booked into The Level at Melia Casa Maya Cancun also enjoy exclusive-area access, including breakfast at Cape Nao reserved for Level guests, making it a premium tier within the same family-friendly resort rather than a separate property.
Check-in at Melia Casa Maya Cancun begins at 3:00 PM, and check-out must be completed before 12:00 noon on departure day. The check-in window runs until midnight, and guests arriving later are advised to contact Melia Casa Maya Cancun in advance, ideally 48 hours before arrival, to arrange a smooth arrival.
Yes, Melia Casa Maya Cancun requires the booking guest to be at least 18 years old at check-in. This applies to the primary reservation holder; the resort itself is positioned as a family all-inclusive property, so children are welcome to stay as part of a family booking made by an adult guest.
Yes, Melia Casa Maya Cancun operates on an all-inclusive basis, with on-site food and beverages included in the room rate across its 4 restaurants, including Merkado, Cape Nao, Casa Nostra, and the Boreal Lobby Bar (some restrictions may apply). This all-inclusive structure applies resort-wide, from standard rooms through The Level suites.
Melia Casa Maya Cancun is positioned as a family all-inclusive resort best suited to families with young children. Children are welcome throughout nearly all resort facilities, including the two outdoor pools and the on-site water park with slides; the only area reserved exclusively for adults at Melia Casa Maya Cancun is the 24-hour fitness center.
Yes, Melia Casa Maya Cancun provides free Wi-Fi throughout the hotel, including in-room, for all guests. The property also offers a safe-deposit box at the front desk, elevator access, and laundry and dry cleaning services to support guests staying in any room category.
Melia Casa Maya Cancun supports accessibility with a wheelchair-accessible path to the elevator, elevator doors measuring 71 inches wide, and a wheelchair-accessible public washroom. The property also features a well-lit path to the entrance and visual alarms in hallways to assist guests throughout the resort.
Yes, Melia Casa Maya Cancun offers laundry facilities as well as dry cleaning and laundry service for guests staying in its rooms and suites. The resort also provides luggage storage and concierge services to assist with day-to-day needs during a stay.
Some outdoor spaces at Melia Casa Maya Cancun, such as balconies, patios, and terraces, may not be suitable for young children. Families with concerns are encouraged to contact Melia Casa Maya Cancun in advance to confirm a room configuration that fits their needs, especially since the resort otherwise welcomes children across its pools and shared spaces.
